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The BCBSNC BlueCard Program

The BB&T Medical Program is managed by BlueCross BlueShield (BCBSNC). Through the program, you have access to a nationwide network of doctors and medical options. This flexibility is offered through BCBSNC's BlueCard program providing nationwide coverage and superior customer service no matter where you are.

Freedom to Choose
The BlueCard program contracts with thousands of doctors and health providers across the country, so you're not limited to a select few options. See if your doctor is in the program or explore the health care options in your area with the BlueCard Doctor and Hospital Finder.

Want to visit a doctor or use a provider that doesn't participate in the BlueCard program? The flexibility of the BlueCard program lets you do that! Doctors and providers who do not participate in the BlueCard program are considered "out-of-network," but you are free to visit them. However, services rendered out-of-network are more expensive than those that are in-network. Review the in-network and out-of-network benefits of the Select Option and the Consumer Option of the BB&T Medical Program.

Locate Doctors and Hospitals Quickly
Think you have to reach out to doctors, hospitals or other health care providers directly to see if they're a part of the BlueCard program? Think again! The program's BlueCard Doctor and Hospital Finder lets you search for providers, specialties, procedures and more, all within a distance radius you set based on your location. You can also use this tool to find providers who speak certain languages, have extended hours, are accepting new patients and more—all from any device with Internet access.

Need to locate a doctor, but find yourself without Internet access? You can call BlueCard Access at 800-810-2583 for assistance.

Travel Without Worry
With the BlueCard program, you can manage your health and find the care you need no matter where you are. Across the country or around the world, the BlueCard program is designed so your medical benefits move with you throughout your travels.

Follow these steps to take advantage of your medical coverage while traveling:

While in the United States:

  1. Carry your current BCBSNC ID card.
  2. Find a nearby doctor or hospital through the BlueCard Doctor and Hospital Finder or by calling BlueCard Access at 800-810-2583.
  3. Call the number on your BCBSNC ID card for precertification,1 if necessary.
  4. Show the provider your BCBSNC ID card so they can identify your benefit level.

Abroad:

  1. Verify your international benefits prior to leaving the country by visiting the BCBSNC website.
  2. Carry your current BCBSNC ID card.
  3. Find a nearby doctor or hospital via the BlueCard Doctor and Hospital Finder or by calling BlueCard Access at 800-810-2583.
  4. Call the number on your BCBSNC ID card for precertification,1 if necessary.
  5. Show the provider your BCBSNC ID card so they can identify your benefit level.

Find for more information about the BlueCard program, including more detailed steps to access medical care while traveling.

1Please Note: Precertification is required for certain procedures and services, like all inpatient procedures, certain outpatient procedures, advanced diagnostic imaging and more. Refer to the Summary Plan Description for more information on the procedures and services that require precertification.

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Information contained within BBTBenefits.com applies to eligible associates residing in the United States, unless otherwise specified.


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