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Travel Assistance and Identity Theft Protection


When you are travelling far from home, it's important to know whom to call in case you need assistance. If you are covered under the BB&T Hartford Group Policy (Term Life and/or Long Term Disability Coverage), you and your family have access to Travel Assistance Services provided by Europ Assistance USA. These services include multilingual assistance centers that are located in over 200 countries and territories and open 24 hours a day, 7 days a week. Whether you're traveling for business or pleasure, travel assistance services are available to help you when you're more than 100 miles from home for 90 days or less. As long as you contact Europ Assistance USA at the time of need, you could be approved for up to $1 million in covered services. Travel Assistance begins even before you embark, with pre-trip information, and continues throughout your trip.*

Travel Assistance
Specific services are listed below. These services may be applicable before, during and after you travel.

Pre-trip Information:

  • Visa and passport requirements
  • Inoculation and immunization requirements
  • Foreign exchange rates
  • Embassy and consular referrals

Emergency Personal Services**:

  • Medication and eyeglass prescription assistance
  • Emergency travel arrangements
  • Emergency cash
  • Locating lost items
  • Bail advancement

Identity Theft Services
Europ Assistance USA also helps protect you, your spouse and your dependents (under the age of 26) from identity theft at home and while travelling, 24 hours a day, 7 days a week. In addition to prevention education, this service provides advice and help with administrative tasks resulting from identity theft.

Identity Theft Assistance:

  • Prevention Services
    • Education
    • Identity Theft Resolution Kit
  • Detection Services
    • Fraud alert to three credit bureaus
  • Resolution Guidance and Assistance
    • Credit information review
    • ID Theft Affidavit Assistance
    • Card replacement
  • Personal Services
    • Translation
    • Emergency cash advance (Note: cash advance up to $500 is available when theft occurs 100 miles or more from your primary residence. Cash advance must be secured by a valid credit card).

Using Travel Assistance Services
You may contact Europ Assistance USA for travel assistance services by calling 800-243-6108 (call collect from other locations at 202-828-5885; or fax number is 202-331-1528).

What to have ready when contacting Europ Assistance USA: Your employer's name, a phone number where you can be reached, nature of the problem, BB&T Travel Assistance Identification Number (GLD-09012) and BB&T's Policy Number (674861).

     BB&T Travel Assistance ID Number (Group Number): GLD-09012
     BB&T's Policy Number: 674861

If it's a serious medical emergency, please obtain emergency medical services first (contact the local "911").

More Information
For a more detailed description of the services, please visit The Hartford's website at TheHartford.com/EmployeeBenefits.

DISCLAIMER: Service Exclusions and Limitations: Europ Assistance USA (EA) services are eligible for payment or reimbursement by EA only if EA was contacted at the time of the services and arranged and/or preapproved the services. Certain terms, conditions and exclusions apply; for further information refer to the website listed or call EA at the number provided.

The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries, including issuing companies Hartford Life Insurance Company and Hartford Life and Accident Insurance Company. Policies sold in New York are underwritten by Hartford Life Insurance Company. Home Office of both companies is Simsbury, CT. The Hartford's Privacy Policy is available at: thehartford.com/legalinfo/privacy-policy/online-privacy-policy/.

*Travel assistance and ID theft protection and assistance is provided by Europ Assistance USA. Europ Assistance USA is not affiliated with The Hartford and is not a provider of insurance services.

Coverage includes spouse and dependent children under age 26.

Services are available in every country of the world. Depending on the current political situation in the country to which you are traveling, EA may experience difficulties providing assistance, which may result in delays or even the inability to render certain services. It is your responsibility to inquire, prior to departure, whether assistance service is available in the countries where you are traveling.

The Combined Single Limit (CSL), or amount of money available to the insured under the Travel Assistance Program, is $1 million. One service or a combination of the services may exceed the CSL. The insured is responsible for payment of any expenses that exceed the CSL. Note: Certain Accidental Death and Dismemberment programs may offer different CSLs. Please consult with the Human Systems Department for more details.

**Europ Assistance USA provides the described personal services to you in an emergency, but you are personally responsible for the cost of air fare not approved as medically necessary by the attending physician; food, hotel and car expenses; and attorney fees. Emergency cash advances and bail advancement require your personal satisfactory guarantee of reimbursement provided through a valid credit card.

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Information contained within BBTBenefits.com applies to eligible associates residing in the United States, unless otherwise specified.


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