LifeForce

LifeForce, BB&T's premier wellness program, is designed to reward you for your efforts in developing and maintaining a healthy lifestyle. Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

The program provides you with health and fitness education, including information about disease prevention and adverse behaviors that may affect your physical well-being, and direct access to evaluations by a health care professional on a regular basis.

BB&T contracts with Peak Health to administer LifeForce. Through the program, you will work with a Peak Health nurse to establish realistic and attainable health goals. As you work toward those goals, you can advance to new Phases of the program. All information and evaluations conducted for this program are completely confidential.

Eligibility

All benefits-eligible associates can participate in LifeForce. You are eligible for benefits if you are scheduled to work at least 20 hours per week and are classified as a regular associate (not a temporary or contract associate).

Benefits of LifeForce

By offering LifeForce, BB&T is investing in its most valuable resource—associates! You, and the many other outstanding associates like you, are the key to achieving our vision: to create the best financial institution possible, to be "The Best of the Best." BB&T wants to ensure you are able to be your best self and offers LifeForce at no charge to you so you can take control of your health and improve your quality of life.

But don't just take our word on it—take a look at this testimonial from a BB&T associate:

"I am a walking testimony of the fact that good health enhances one's ability to be motivated, confident and full of positive energy both in your personal and professional life. Through [LifeForce], I have been able to learn more about healthy nutritional choices for my entire family as well as the importance of taking time to focus on me! Over the past 6 to 8 months, I've found an enjoyable exercise regimen that works for me, lost 32 pounds and progressed from a Lifeforce Phase 3 to a Phase 5!"

Pamela P., North Carolina

Join thousands of other BB&T associates by participating in LifeForce! As a participant, you can expect to receive the following benefits:

Personal health education and risk identification with free one-on-one health evaluations

LifeForce participants meet regularly with a Peak Health nurse for free one-on-one health evaluations. During your personalized evaluations, the Peak Health nurse will review the following with you to help you gain a thorough understanding of your health:

  • Your complete blood work results (comprehensive metabolic, lipid, thyroid and a complete blood count)
  • Your weight
  • Your body composition (including a seven-site skin caliper test to determine your body fat percentage)
  • Your blood pressure
  • Your resting heart rate
  • Your cardio-respiratory fitness with a 6-minute sub-maximal bike test

The Peak Health nurse will work with you to identify any current issues or potential risks and create a plan of action to help you improve your health and progress through the program. Some BB&T associates have had serious illnesses spotted through LifeForce and consider it a life‐saving program.

Select Option-specific benefits

Associates who are enrolled in the Select Option of the BB&T Medical Program receive the following benefits for themselves and their covered dependents as LifeForce participants:

  • 100% coverage for preventative mammograms
  • 100% coverage for annual gynecological visits (office visit and Pap test)

Medical premium credits

LifeForce participants and their spouses have the opportunity to earn medical credits which can lower medical premiums by up to 20%. Participants and their spouses who are covered under the BB&T Medical Program will be eligible to earn medical credits if the participant is placed in Phases 2 through 5 of the program by the Peak Health nurse. Participants must meet the requirements of their Phase and complete the Health Assessment (HA), an online questionnaire, on an annual basis. Spouses must also complete their HA to earn their medical credit.

LifeForce participants are required to complete the HA on an annual basis by the last day of the month of their first appointment of the year. If your spouse is covered under the BB&T Medical Program, they are also required to complete the HA by the same deadline for you to receive your full medical credit (if applicable based on your LifeForce Phase). If your spouse is added to your medical coverage due to a qualified Life Event Change after your HA deadline, the spouse credit will be applied (if applicable based on your LifeForce Phase) starting the first pay of the month following their completion of the HA.

See instructions to complete the Health Assessment for a current LifeForce participant(moves focus) or new participant(moves focus).

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner a 252-237-5090.

Review the medical credits(moves focus) available to eligible LifeForce participants.

LifeForce - steps for new participants

You can enroll in LifeForce at any time of the year. Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

Complete the following steps to get started.

Step 1: Complete the health assessment

The Health Assessment (HA) is a confidential personal health questionnaire designed to provide you with insight into your overall health, including areas of strength and weakness and recommendations for improvement. The HA is an integral part of the LifeForce program, completion of which will impact any applicable medical credit.

To complete the HA:

  1. Go to CarePlusMobileHealth.com(opens in a new tab)
  2. Choose Register Now
  3. Enter your first name, last name, last four digits of your Social Security number and date of birth in MM/DD/YYYY format
  4. Choose Register
  5. Enter your password and confirm
  6. Select Next to go to the logon page
  7. Log on using your username and password
  8. On the left side of the page under Wellness, choose Health Assessment to access the HA
  9. Enter the information requested on the screen (taking care to scroll through the entire page), and then choose Submit at the bottom of the page

The above instructions are for both LifeForce participants and their spouses. Please note, participants and spouses need their own accounts on the site to complete the HA—you cannot share an account. If you have any questions about creating an account or completing the HA, please call 888-575-4588.

Please Note: LifeForce participants are required to complete the HA on an annual basis by the last day of the month of their first appointment of the year. If your spouse is covered under the BB&T Medical Program, they are also required to complete the HA by the same deadline for you to receive your full medical credit (if applicable based on your LifeForce Phase). If your spouse is added to medical coverage due to a qualified life event change after your HA deadline, the spouse credit will be applied (if applicable based on your LifeForce Phase) starting the first pay of the month following their completion of the HA.

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner at 252-237-5090.

To verify completion of the HA:

  1. Go to CarePlusMobileHealth.com(opens in a new tab)
  2. Log on using your username and password
  3. On the left side of the page under Wellness, choose Health Assessment to access the HA
  4. Choose History at the top of the page for a list of your past HA submissions with submission dates

Step 2: Complete required steps on the Peak Health website

  1. Go to the Peak Health website at peak-health.net/Public/LogOn(opens in a new tab)
  2. Log on using your username and password
    1. If you are connected to the BB&T network, select BB&T under Single Sign On on the right of the page
    2. If you are not connected to the BB&T network, enter your username and password under Log On on the left of the page. Your username is your Associate ID number (your Associate ID appears next to your name in Workday). Your initial password is the last 4 digits of your Social Security number, 2 digit birth month and 2 digit birth date (SSSSMMDD format)
                Password Example:
                Associate Mary Doe's SSN is 123-45-6789
                Mary's birthday is June 23, 1951
                Mary's password would be 67890623
  3. Complete a brief, one-time medical questionnaire
  4. Acknowledge the Company Release and Privacy Notice
  5. Print your lab requisition form

Step 3: Schedule and complete your lab work

Schedule an appointment to have your lab work completed (comprehensive metabolic, lipid, thyroid and a complete blood count). Please bring your printed lab requisition form to your lab work appointment.

BB&T will pay for the lab work if you use LabCorp or a pre-approved alternate facility. The cost of lab work obtained from an unauthorized provider will be your responsibility. A list of approved alternate lab locations is available on the Lab Form tab of the Peak Health website.

Visit LabCorp.com(opens in a new tab) or call 888-LABCORP to find a location near you. If there is not a LabCorp or an approved alternate facility near you, you must contact Peak Health at 252-237-5090 to make other arrangements to have your lab work completed.

Step 4: Your first LifeForce appointment

After you complete your lab work and HA and Peak Health receives your lab work results (at least 2 weeks after you complete your lab work), Peak Health will contact you through email or mail to schedule the date, time and location of your first LifeForce appointment with a Peak Health nurse.

For each LifeForce appointment, you will meet with a Peak Health nurse and complete a series of tests, including weight, body composition test (a seven-site skin caliper test), blood pressure, cardio respiratory fitness (a 6-minute sub-maximal bike test) and resting heart rate. The first LifeForce appointment takes approximately 1 hour. Subsequent appointments will take about 30 minutes. Always wear appropriate and comfortable clothing and shoes to your appointments (shorts, T-shirt and athletic shoes).

After you complete the series of tests during your appointments, the nurse will compare your results and recent lab work results to the program's medical standards for your age and gender. Your results will determine in which LifeForce Phase you will be placed, and the nurse will let you know at that time in which LifeForce Phase you fall.

During the appointments, the Peak Health nurse will also help you establish program goals specific to your individual needs and information on how best to achieve them. Before you leave, the Peak Health nurse will give you a copy of your results and goals as an important motivational tool. You are encouraged to save this copy and use it as a reference guide to better health. In addition, Peak Health will send a reminder of your goals midway between your appointments.

Step 5: Establish your next LifeForce appointments

As a participant in the LifeForce Program, you share the responsibility for securing follow-up appointments. During each LifeForce appointment, you will be given the approximate time frame in which you will need to have your next appointment and complete your next lab work (time frames vary based on LifeForce Phases). One month prior to your appointment, you will be notified by email, inter-office mail or home address mail of the date, time and location of your next appointment. Please mark your calendar accordingly.

If you do not receive an appointment notification, please take the initiative to call Peak Health at 252-237-5090 or visit the Peak Health website at peak-health.net/Public/LogOn(opens in a new tab) to view your next scheduled appointment date and time. If you cancel an appointment, it is your responsibility to reschedule the appointment with Peak Health within 31 days or you will be dropped from the LifeForce program. You can reschedule your appointments through the Peak Health website.

For information such as your LifeForce appointment dates, your current Phase or the date your next lab work is needed, logon to the Peak Health website at peak-health.net/Public/LogOn(opens in a new tab).

LifeForce - steps for current participants

Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

Step 1: Complete the health assessment

The Health Assessment (HA) is a confidential personal health questionnaire designed to provide you with insight into your overall health, including areas of strength and weakness and recommendations for improvement. The HA is an integral part of the LifeForce program, completion of which will impact any applicable medical credit.

To complete the HA:

  1. Go to CarePlusMobileHealth.com(opens in a new tab)
  2. Choose Register Now
  3. Enter your first name, last name, last four digits of your Social Security number and date of birth in MM/DD/YYYY format
  4. Choose Register
  5. Enter your password and confirm
  6. Select Next to go to the logon page
  7. Log on using your username and password
  8. On the left side of the page under Wellness, choose Health Assessment to access the HA
  9. Enter the information requested on the screen (taking care to scroll through the entire page), and then choose Submit at the bottom of the page

The above instructions are for both LifeForce participants and their spouses. Please note, participants and spouses need their own accounts on the site to complete the HA—you cannot share an account. If you have any questions about creating an account or completing the HA, please call 888-575-4588.

Please Note: LifeForce participants are required to complete the HA on an annual basis by the last day of the month of their first appointment of the year. If your spouse is covered under the BB&T Medical Program, they are also required to complete the HA by the same deadline for you to receive your full medical credit (if applicable based on your LifeForce Phase). If your spouse is added to medical coverage due to a qualified life event change after your HA deadline, the spouse credit will be applied (if applicable based on your LifeForce Phase) starting the first pay of the month following their completion of the HA.

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner at 252-237-5090.

To verify completion of the HA:

  1. Go to CarePlusMobileHealth.com(opens in a new tab)
  2. Log on using your username and password
  3. On the left side of the page under Wellness, choose Health Assessment to access the HA
  4. Choose History at the top of the page for a list of your past HA submissions with submission dates

Step 2: Schedule and complete your lab work

You will receive an appointment reminder from Peak Health by email, inter-office mail or home address mail. In addition to your appointment information, this reminder will include an attached lab requisition form (if applicable—lab work frequency varies based on age and/or health risks). Print the lab requisition form and schedule an appointment to have your lab work completed (comprehensive metabolic, lipid, thyroid and a complete blood count). Please bring your printed lab requisition form to your lab work appointment.

BB&T will pay for the lab work if you use LabCorp or a pre-approved alternate facility. The cost of lab work obtained from an unauthorized provider will be your responsibility. A list of approved alternate lab locations is available on the Lab Form tab of the Peak Health website.

Visit LabCorp.com(opens in a new tab) or call 888-LABCORP to find a location near you. If there is not a LabCorp or an approved alternate facility near you, you must contact Peak Health at 252-237-5090 to make other arrangements to have your lab work completed.

Step 3: Your LifeForce appointment

For each LifeForce appointment, you will meet with a Peak Health nurse and complete a series of tests, including weight, body composition test (a seven-site skin caliper test), blood pressure, cardio respiratory fitness (a 6-minute sub-maximal bike test) and resting heart rate. The first LifeForce appointment takes approximately 1 hour. Subsequent appointments will take about 30 minutes. Always wear appropriate and comfortable clothing and shoes to your appointments (shorts, T-shirt and athletic shoes).

After you complete the series of tests during your appointments, the nurse will compare your results and recent lab work results to the program's medical standards for your age and gender. Your results will determine in which LifeForce Phase you will be placed, and the nurse will let you know at that time in which LifeForce Phase you fall.

During the appointments, the Peak Health nurse will also help you establish program goals specific to your individual needs and information on how best to achieve them. Before you leave, the Peak Health nurse will give you a copy of your results and goals as an important motivational tool. You are encouraged to save this copy and use it as a reference guide to better health. In addition, Peak Health will send a reminder of your goals midway between your appointments.

Step 4: Establish your next LifeForce appointments

As a participant in the LifeForce Program, you share the responsibility for securing follow-up appointments. During each LifeForce appointment, you will be given the approximate time frame in which you will need to have your next appointment and complete your next lab work (time frames vary based on LifeForce Phases). One month prior to your appointment, you will be notified by email, inter-office mail or home address mail of the date, time and location of your next appointment. Please mark your calendar accordingly.

If you do not receive an appointment notification, please take the initiative to call Peak Health at 252-237-5090 or visit the Peak Health website at peak-health.net/Public/LogOn(opens in a new tab) to view your next scheduled appointment date and time. If you cancel an appointment, it is your responsibility to reschedule the appointment with Peak Health within 31 days or you will be dropped from the LifeForce program. You can reschedule your appointments through the Peak Health website.

For information such as your LifeForce appointment dates, your current Phase or the date your next lab work is needed, logon to the Peak Health website at peak-health.net/Public/LogOn(opens in a new tab).

Progression through LifeForce (LifeForce Phases)

As you work toward the realistic and attainable goals established with the Peak Health nurse, you can advance to new Phases and achieve higher medical credits. The program advocates individual accountability for healthy lifestyle behaviors and rewards you for your efforts.

To determine in which of the Phases you will be placed, the Peak Health nurse will assess your health through a series of tests and compare your results to the program's medical standards. These tests include lab work results, body composition, blood pressure, cardio respiratory fitness and resting heart rate.

Phase Criteria and Benefits
Phase N You are not a LifeForce participant.
Phase 0 You have completed the Health Assessment, a brief, one-time medical questionnaire, plus lab work, and your initial appointment has been scheduled. You are not eligible for enhanced medical benefits for mammograms or annual gynecological visits.
Phase 1

This is the entry phase of the program. Health risks are identified, and goals are set by you and the Peak Health nurse. Appointments are scheduled every 4 months.

Phase Benefits

  • You and your covered dependents are eligible for enhanced medical benefits for mammograms and annual gynecological visits
Phase 2

Phase Criteria

  • Progress is made toward goals
  • Body fat percentage is between 4.1 and 6.0 percentage points above the norm for your age and gender
  • Your fitness level is below average
  • You are being seen for medical follow-up by your health care provider
  • You may be using tobacco products
  • All age and gender health exams and labs are current within 6 months

Phase Benefits

  • You and your covered dependents are eligible for enhanced medical benefits for mammograms and annual gynecological visits
  • You are entitled to receive a medical credit
  • Appointments are scheduled every 4 months
Phase 3

Phase Criteria

  • Progress is made toward goals
  • Body fat percentage is between 2.1 and 4.0 percentage points above the norm for your age and gender
  • Your fitness level is average 
  • You are being seen for medical follow-up by your health care provider
  • You have stopped using tobacco products for less than 6 months or have enrolled in a smoking cessation program and are receiving medical assistance to stop smoking
  • All age and gender health exams and labs are current within 3 and 6 months

Phase Benefits

  • You and your covered dependents are eligible for enhanced medical benefits for mammograms and annual gynecological visits
  • You are entitled to receive a medical credit
  • Appointments are scheduled every 4 to 6 months
Phase 4

Phase Criteria

  • Progress is made toward goals
  • Body fat percentage is within 2.0 percentage points for your age and gender
  • Your fitness level is good to excellent
  • All controllable health risks have been addressed
  • You have stopped using tobacco products for more than 6 months or have enrolled in a smoking cessation program and are receiving medical assistance to stop smoking
  • All age and gender health exams and labs are up to date by your appointment

Phase Benefits

  • You and your covered dependents are eligible for enhanced medical benefits for mammograms and annual gynecological visits
  • You are entitled to receive a medical credit
  • Appointments are scheduled every 6 to 8 months
Phase 5

Phase Criteria

  • All controllable health risks have been addressed and are being maintained (all goals are considered maintenance)
  • You are a non-tobacco user or you have completed a smoking cessation program and have been evaluated by your health care provider and they have certified that you are medically unable to stop smoking at this time
  • All age and gender health exams and labs are up to date by your appointment

Phase Benefits

  • You and your covered dependents are eligible for enhanced medical benefits for mammograms and annual gynecological visits
  • You are entitled to receive a medical credit
  • Appointments are scheduled every 12 months

 

Remember, manageable short- and long-term goals are established with the help of the Peak Health nurse. You must continue to make progress toward your goals, which includes maintaining regular evaluations, to maintain an active status in the LifeForce Program and be eligible for a medical credit.

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Nurse Practitioner at Peak Health at 252-237-5090.

Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

LifeForce medical credits

LifeForce participants and their spouses have the opportunity to earn medical credits which can lower medical premiums by up to 20%. Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

Participants and their spouses who are covered under the BB&T Medical Program will be eligible to earn medical credits if the participant is placed in Phases 2 through 5 of the program by the Peak Health nurse. Participants must meet the requirements of their Phase and complete the Health Assessment (HA) on an annual basis by the last day of the month of their first appointment of the year to earn their medical credit. Spouses must complete their HA to earn their medical credit. If your spouse is added to medical coverage due to a qualified life event change after your HA deadline, the spouse credit will be applied (if applicable based on your LifeForce Phase) starting the first pay of the month following their completion of the HA.

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner at 252-237-5090.

Below are the potential medical credits that can be earned by participants and their spouses.

LifeForce Phase 2 medical credit

Select Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $58.08 $41.29 N/A $41.29
Employee and Spouse $273.62 $37.12 $23.74 $60.86
Employee and Child(ren) $243.05 $58.08 N/A $58.08
Family $459.79 $57.92 $20.35 $78.27

 

Consumer Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $42.83 $33.98 N/A $33.98
Employee and Spouse $137.17 $32.35 $10.21 $42.56
Employee and Child(ren) $115.62 $40.59 N/A $40.59
Family $223.16 $40.28 $10.07 $50.35

 

Kaiser HMO Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $49.21 $37.43 N/A $37.43
Employee and Spouse $219.89 $36.00 $16.94 $52.94
Employee and Child(ren) $193.65 $50.54 N/A $50.54
Family $365.01 $50.28 $15.88 $66.16

LifeForce Phase 3 medical credit

Select Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $58.08 $59.56 N/A $59.56
Employee and Spouse $273.62 $55.69 $35.60 $91.29
Employee and Child(ren) $243.05 $87.13 N/A $87.13
Family $459.79 $86.70 $30.46 $117.16

 

Consumer Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $42.83 $47.72 N/A $47.42
Employee and Spouse $137.17 $48.51 $15.32 $63.83
Employee and Child(ren) $115.62 $60.87 N/A $60.87
Family $223.16 $60.42 $15.11 $75.53

 

Kaiser HMO Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $49.21 $53.66 N/A $53.66
Employee and Spouse $219.89 $54.00 $25.41 $79.41
Employee and Child(ren) $193.65 $75.82 N/A $75.82
Family $365.01 $75.41 $23.81 $99.22

 

LifeForce Phase 4 and 5 medical credit

Select Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $58.08 $67.52 N/A $67.52
Employee and Spouse $273.62 $74.26 $47.47 $121.73
Employee and Child(ren) $243.05 $107.05 N/A $107.05
Family $459.79 $115.45 $40.56 $156.01

 

Consumer Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $42.83 $55.79 N/A $55.79
Employee and Spouse $137.17 $61.60 $19.45 $81.05
Employee and Child(ren) $115.62 $78.50 N/A $78.50
Family $223.16 $72.98 $18.25 $91.23

 

Kaiser HMO Option

Coverage Level Premium Associate Credit Spouse Credit Total Medical Credit
Employee Only $49.21 $62.83 N/A $62.83
Employee and Spouse $219.89 $71.99 $33.88 $105.87
Employee and Child(ren) $193.65 $101.12 N/A $101.12
Family $365.01 $100.53 $31.75 $132.28

 

To receive the medical credit amount listed in the Total Medical Credit column of the charts above, both the associate and their spouse must meet their requirements. If the spouse does not complete their required Health Assessment, the associate will only earn the credit listed in the Associate Credit column. If the spouse completes their required Health Assessment but the associate does not complete all requirements of their phase and/or does not complete the Health Assessment, the associate will not earn a medical credit. If both the associate and the spouse do not complete their respective requirements, the associate will not earn a medical credit.

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner at 252-237-5090.

Medical credits will remain in effect as long as you participate in LifeForce, maintain your Phase criteria and complete the annual Health Assessment requirement.

The LifeForce savings are applied as a Medical Credit to your first pay in the month that follows the appointment in which you were placed in your Phase. The full amount of your medical premium is deducted pre-tax from your pay. The amount you save as a LifeForce participant is credited to your pay and reflected as a separate line item (Medical Credit) on your pay slip.

LifeForce Program costs

Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

Participation in the LifeForce program is free to all benefits-eligible associates. However, you may be charged for your lab work if you use an unauthorized provider or if you fail to show up for your appointment with the Peak Health nurse.

Lab work

The cost of any lab work incurred for the LifeForce Program is paid by BB&T if you use LabCorp or an approved alternate facility for the blood draw. The cost of lab work obtained from an unauthorized provider will be your responsibility. BB&T does not reimburse mileage to have lab work performed or to attend a LifeForce evaluation. The travel and appointment time (occurring during your normal scheduled hours) are paid by BB&T.

Appointment no show

BB&T provides for the cost of evaluations unless you fail to show up for the appointment or fail to give a 24-hour notice of cancellation. The charge for a no‐show appointment is $70 and is automatically payroll deducted. In addition, rescheduling your appointment more than two times consecutively will result in your manager being notified and their cost center being charged a $70 fee. Managers may request you reimburse the cost center for this fee. As a LifeForce participant, you will share in the responsibility of maintaining timely evaluations. Failure to be evaluated may cause you to be dropped from the program and charged for the appointment.

LifeForce FAQ

Success starts here with answers to all your LifeForce questions!

Prior to participating in the LifeForce program, review Peak Health's Notice Regarding Wellness Program (PDF).

What are LifeForce Phases?

The LifeForce program consists of five active Phases. Your placement is based on your current health and fitness level. Upon enrollment, you are placed in Phase N, meaning you've enrolled, but are not yet a participant. After completing the Health History Assessment, a brief, one-time medical questionnaire, and the lab work requirements, you will be contacted about your first appointment. When you receive confirmation that your initial appointment is scheduled, you are moved into Phase 0.

During your first appointment, the Peak Health nurse will determine which Phase (Phase 1 through 5) to place you in based on your health and fitness level. The nurse will establish goals, and as you meet those goals, you have the opportunity to be placed into more advanced phases.

Learn more about LifeForce Phases(moves focus).

How will the Peak Health nurse assess my health and fitness level?

During your evaluation, you will be assessed through a series of tests:

  • Lab work (as required)
  • Weight
  • Body composition test (a seven-site skin caliper test)
  • Blood pressure
  • Cardio-respiratory fitness (a 6-minute sub-maximal bike test)
  • Resting heart rate

All information and evaluations are completely confidential.

What are the benefits of the LifeForce program?

As you make progress toward your goals, you will begin reaping the benefits of the program!

  • Greater understanding of your personal health status through your free LifeForce evaluations
  • LifeForce participants and their spouses have the opportunity to earn medical credits which can lower medical premiums by up to 20%
  • Increased productivity and energy
  • Free lab work at LabCorp

If you are covered by the Select Option, LifeForce also offers:

  • 100% coverage for annual preventive mammogram
  • 100% coverage for annual gynecological visits (office visit and Pap test)

LifeForce sounds like the right program for me! How do I get started?

You can enroll in LifeForce at any time of the year. See detailed instructions(moves focus) to get started in the program.

I don't have medical coverage through BB&T. Can I still participate in LifeForce?

Yes, you can! Even if you do not elect medical coverage, you may still join LifeForce for free if you are a benefits-eligible associate.

How do I complete the Health Assessment required for LifeForce?

The Health Assessment (HA) is a confidential personal health questionnaire designed to provide you with insight into your overall health, including areas of strength and weakness and recommendations for improvement. The HA is an integral part of the LifeForce program, completion of which will impact any applicable medical credit.

See instructions to complete the Health Assessment for a current LifeForce participant(moves focus) or new participant(moves focus).

Do I have to gather information about my health history before taking the HA?

In almost all cases, you will be able to answer the required questions and complete the HA without doing any research on your history. You do not need lab work to complete the HA.

How long will it take me to complete the HA?

The HA takes approximately 5 to 10 minutes to complete.

How do I verify completion of the HA?

To verify completion of the HA:

  1. Go to CarePlusMobileHealth.com(opens in a new tab)
  2. Log on using your username and password
  3. On the left side of the page under Wellness, choose Health Assessment to access the HA
  4. Choose History at the top of the page for a list of your past HA submissions with submission dates

What is the deadline to complete the HA?

LifeForce participants are required to complete the HA on an annual basis by the last day of the month of their first appointment of the year. If your spouse is covered under the BB&T Medical Program, they are also required to complete the HA by the same deadline for you to receive your full medical credit (if applicable based on your LifeForce Phase). If your spouse is added to medical coverage due to a qualified Life Event Change after your HA deadline, the spouse credit will be applied (if applicable based on your LifeForce Phase) starting the first pay of the month following their completion of the HA.

If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner at 252-237-5090.

What does my covered spouse need to do?

If your spouse is covered under the BB&T Medical Program, they are also required to complete the HA by the same deadline for you to receive your full medical credit (if applicable based on your LifeForce Phase). If your spouse is added to medical coverage due to a qualified Life Event Change after your HA deadline, the spouse credit will be applied (if applicable based on your LifeForce Phase) starting the first pay of the month following their completion of the HA.

Is my covered spouse required to attend LifeForce appointments and complete blood work?

No, covered spouses are not eligible to attend LifeForce appointments. They are not required to complete blood work. They are only required to complete the annual HA by their deadline.

Whom do I contact for technical assistance with the HA?

Please contact the C3 team at 888-575-4588, Monday through Friday, 9 am to 8 pm ET.

Related information

Wellness Programs

For over 25 years, we have offered a variety of wellness programs designed to help you set and meet your goals and to remain active participants in your health care management.

EXCELLENCE Associate Handbook

View the entire handbook or individual sections.

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    You are a benefits-eligible associate if you are scheduled to work at least 20 hours per week and are classified as a regular associate (not a temporary or contract associate). Dependents and spouses are not eligible to participate in LifeForce.

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    If you are unable to participate in any of the health-related activities or achieve any of the health outcomes required to earn a medical credit, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting a Peak Health nurse practitioner at 252-237-5090.

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Information contained within BBTBenefits.com applies to eligible associates residing in the United States, unless otherwise specified.

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