Case Management Program

Through BlueCross BlueShield of North Carolina's (BCBSNC) Case Management program, individuals with complex health issues receive one-on-one support from case managers to better manage their health and avoid complications and extra expenses. Case managers are registered nurses with BCBSNC who work with you and your doctors to coordinate your care and connect you to the right resources. Case managers do not replace primary care physicians.

Associates, spouses and dependents covered under the BB&T Medical Program are eligible to participate in the Case Management program. The program does not cost you anything—it's a benefit of the BB&T Medical Program.

A case manager will reach out to you directly by phone or letter if you have one or more of the following health conditions: heart disease, diabetes, cancer, high-risk pregnancy, stroke, organ transplant, renal disease, rare diseases such as multiple sclerosis, or traumatic injuries (other health conditions may also qualify). You can also call Case Management at 800-218-5295 ext. 55547 (Monday through Thursday, 8 am to 7 pm ET and Friday, 8 am to 5 pm ET) and receive help regarding:

  • Prescription medication questions
  • Questions before or after surgery
  • Learning about a new or recent diagnosis (for example, allergies, multiple sclerosis or cancer)—a case manager will send you written educational information on the diagnosis, treatment plan options and expected prognosis
  • Developing a short-term plan of small, achievable steps to reach a long-term goal (for example, managing high blood pressure)
  • Finding a primary care provider, specialist or nutritionist
  • Understanding your benefits

Case Management services are voluntary. If you choose to use Case Management, you will be assigned a personal case manager who will communicate with you by phone as often as you need and at times that work best with your schedule. You can receive support until your condition improves or until you are comfortable managing your condition on your own.

Case Management Incentive Program

BB&T offers eligible participants a $250 cash incentive if they participate in Case Management and another $250 if they complete their Case Management care plans. Participation means developing a care plan with the Case Manager and participating in at least one coaching session. Completion means completing all of the goals in the care plan.

If you or one of your dependents participates, any incentive earned will be included in the associate's BB&T payroll within one to three payroll cycles following participation/completion.

The incentive program is available to associates as well as covered spouses and children who are selected for Case Management services by BCBSNC. COBRA members are not eligible to participate.

More information and questions

If you currently participate in Case Management or have been invited to participate, you can contact Case Management at 800-218-5295, press # and then ext. 55547, Monday through Thursday from 8 am to 7 pm ET and Friday from 8 am to 5 pm ET.

Please Note: Case Management participants are eligible to receive one participation cash incentive and one completion cash incentive per plan year.

Related information

Gap in Care Program

CarePlus' Gap in Care Program can help identify gaps in your health care coverage based on your medical claims information, remind you to close them and reward you for doing so.

Wellness Programs

For over 25 years, we have offered a variety of wellness programs designed to help you set and meet your goals and to remain active participants in your health care management.

EXCELLENCE Associate Handbook

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Information contained within applies to eligible associates residing in the United States, unless otherwise specified.

Not all subsidiaries and affiliates of BB&T Corporation participate in the benefit programs and policies presented within

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