Human Systems Service Center 800-716-2455, Option 1
Monday - Friday 10am - 4pm ET

Additional BlueCross BlueShield of North Carolina Programs

BlueCard Program
Across the country and around the world, the BlueCard program has you covered.

Blue Distinction Centers
Special facilities for your specialty care—it's important to choose the best facility you can. It's even more important when you need a procedure or treatment that's not very common.

This service allows you to connect with a board-certified doctor with a smartphone or tablet through live video. Participants in the Select or Consumer Option of the BB&T Medical Program and their covered dependents are eligible to take advantage of this program through BlueCross BlueShield (BCBSNC).

Health Line Blue
The Health Line Blue team can answer medical questions on almost any health care issue or treatment—often helping you save time and money. Nurses offer support in either English or Spanish.

Health and Wellness Resources – Member Services
With, you'll have fast, convenient access to your coverage details, including the health and wellness tools you use most.

Instructions – How to Provide Details of Other Coverage
To process your claims promptly and correctly, please update your information regarding additional health coverage you or your covered dependent may currently have or had within the past 36 months.

Prior Plan Approval – Information Card for Your Doctor
BCBSNC requires prior plan approval for certain services and procedures.

Continuity of Care
When you change health plans or your provider no longer participates in the BCBSNC network, you may be eligible to have your care continue. Our Continuity of Care assists members who need continued provider care during a change in coverage.

No personal or confidential associate information is contained within
Information contained within applies to eligible associates residing in the United States, unless otherwise specified.

Not all subsidiaries and affiliates of BB&T Corporation participate in the benefit programs and policies presented within

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